Returns, Refunds, & Exchanges Policy
OUR RETURN POLICY
Thank you for your purchase. We hope you are happy with your product. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit. Please see below for more information on our return policy.
RETURNSÂ
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. For defective, damaged products, or items lost in transit, please contact us by our customer service email below.
RETURN PROCESSÂ
To return an item, please email customer service at customerservice@zoranealehurston.net your order number. After receiving our email acknowledging that we do accept your item as a valid return and a shipping label for your return, you may then place the item securely in its original packaging, and mail your return the following address:Â
[Zora Neale Hurston, llc] [Attn: Returns] [Order #] [708 Church St.] [Decatur, GA, 30030]Â
[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.]
REFUNDS, STORE CREDIT, & EXCHANGES
We do not offer refunds under most circumstances. We do offer store credit for the full price of the item purchased upon return of the item. After receiving your return and inspecting the condition of your item, we will process your request and a store credit balance should appear on your account. Please allow at least four to seven business days from the receipt of your item to fully process your return. We will notify you by email when your return has been processed.
EXCEPTIONSÂ
The following items cannot be returned for exchanged:
Digital e-books
Please NoteÂ
[Sale items are FINAL SALE and cannot be returned.]Â
[We reserve the right to change our Return Policy at any time.]
QUESTIONSÂ
If you have any questions concerning our return policy, please contact us at: customerservice@zoranealehurston.net